Refund Policy

Last updated: 22 June 2026

We want you to feel confident about every rupee you spend on ClinPath. This policy explains clearly when and how refunds are issued for each paid plan and for expert session bookings.

For any refund request, contact us at support@clinpath.in. We respond within 48 hours on business days (Monday–Saturday).

Quick Summary

Job Alerts ₹997-day full refund on first payment. No refund on renewals unless billing error.
Pro ₹2997-day full refund on first payment. No refund on renewals unless billing error.
Expert SessionsFull refund if cancelled 24+ hrs before. 50% refund if 12–24 hrs before. No refund under 12 hrs.
Mock ExamsNo refund once exam is accessed. Refund available if accessed within 24 hrs and less than 25% completed.

1. Job Alerts (₹99/month) — 7-Day Refund Guarantee

If you subscribed to ClinPath Job Alerts and are not satisfied within the first 7 days of your first payment, we will issue a full refund — no questions asked.

To request: email support@clinpath.in within 7 days of your first payment with the subject “Alerts Refund Request” and the email associated with your account. Refunds are processed within 5–7 business days to your original payment method.

Renewals

Monthly renewal payments are not eligible for refunds unless there was a technical error on our side (e.g. charged twice, or charged after cancellation). Contact us and we will investigate and refund any billing errors promptly.

Cancellation

Cancel anytime from your account settings. Access continues until the end of the current billing cycle. Cancellation does not automatically trigger a refund unless you are within the 7-day window.

2. Pro Subscription (₹299/month) — 7-Day Refund Guarantee

Same policy as Job Alerts. If you subscribed to ClinPath Pro and are not satisfied within the first 7 days of your first payment, we will issue a full refund.

Email support@clinpath.in within 7 days with the subject “Pro Refund Request”.

Renewals

Monthly renewals are not refundable unless there was a billing error on our part.

Cancellation

Cancel anytime. Pro access continues until end of billing period. No automatic refund unless within the 7-day window.

3. Expert 1:1 Session Bookings

If you cancel

24+ hours beforeFull refund within 5–7 business days to your original payment method.
12–24 hours before50% refund, or option to reschedule once at no charge — your choice.
Under 12 hours / No-showNo refund. The expert's time has been reserved and cannot be reallocated.

If the expert cancels

If an expert cancels or does not attend the session, you receive a full refund and the option to rebook with any available expert at no charge. Expert no-shows are rare — we take punctuality seriously.

Session quality

If you felt a session did not meet a reasonable standard of quality or professionalism, contact us within 48 hours of the session with specific feedback. We review each case and may offer a partial or full refund at our discretion.

Technical issues

If a session cannot take place due to a technical failure on our end (e.g. Google Meet link not delivered, payment processing error), you will receive a full refund or a complimentary rebook — whichever you prefer.

4. Certification Mock Exams (₹1,000 each)

Mock exams (Exams 2–5) are digital products delivered instantly upon purchase.

  • Not accessed yet: Full refund if requested within 24 hours of purchase.
  • Partially accessed (less than 25% completed): Refund considered on a case-by-case basis — contact us within 24 hours.
  • Accessed or completed: No refund.

If there is a technical error that prevents you from accessing a purchased exam, we will investigate and refund or re-grant access promptly.

5. Free Tier

Free tier usage (CV generations, ATS checks, interview sessions, courses, mindset, blog) is provided at no charge. No monetary refund or credit applies to free usage.

6. How to Request a Refund

  1. Email support@clinpath.in with a subject line matching your request type:
    • “Alerts Refund Request”
    • “Pro Refund Request”
    • “Session Cancellation — [Date]”
    • “Mock Exam Refund — [Exam Name]”
  2. Include the email address linked to your ClinPath account
  3. Include your Razorpay Payment ID if available (in your payment confirmation email)
  4. Briefly describe the reason

We acknowledge all requests within 48 business hours and process eligible refunds within 5–7 business days. Refunds go to the original payment method (UPI, card, or net banking).

7. Payment Disputes

If you notice an unexpected charge, please contact us before raising a chargeback with your bank. We resolve billing errors quickly, and chargebacks create unnecessary complications for both parties. We are committed to making things right.

8. Indian Consumer Protection

This Refund Policy is governed by the Consumer Protection Act, 2019 (India). Nothing in this policy limits your statutory rights under applicable Indian consumer protection or e-commerce laws.

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